We offer 7 days return policy from the date of delivery of order. In this policy a customer can return the products received back to us within 7 days after the delivery of order. We offer return of all orders within 7 days of receiving of order by customer. For returning/exchanging the product customer will have to call us at 09694078822. After that we will raise a return request & the product will be picked up from your location in 2-4 working days. We will reverse pick up the product based on the pin code or the location servicable by our courier partners. If the location is not servicable then customer has to courier the product back to us.
Received a defective/damaged product?
Don't worry just Contact Us & inform our customer care agents about any issues with the product. Our customers care agents are there to help you regarding any issues or queries. Don't hesitate to Contact Us, our customer care agents are customer friendly & will listen patiently to your complaints & queries. You can always return/exchange defective/damaged received product. For all orders you wish to return or exchange you have to call us at 09694078822 within 7 days of the product being delivered. After that we will raise a return/exchange request & get the product picked up from your location in 2-4 working days.
In case the location is not servicable for reverse pickup the customer have to courier the product back to us at the below mentioned address
4/126 JAWAHAR NAGAR
The courier expenses for returning the product in above case will be refunded by OZANOO by max. of Rs.60
You can return the order for following reasons
- You received a defective/damaged product.
- The product is not as described & shown by us.
- The product is not fit or you didn't like the product