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FAQ's

Q.1.Where is OZANOO.COM located?

We are located in Jaipur, popularly known as pink city of India.

Q2.What products are available on OZANOO.COM?

OZANOO.COM have a vast range of imitation jewellery which consists of traditional jewellery, artificial diamond jewellery, gold & silver polished jewellery of all types, kundan jewellery, Rajasthani meenakari jewellery, antique jewellery & many other types of jewellery. We have a good collection of all ladies jewellery like necklace sets, pendant sets, mangalsutra sets, traditional kada, neck-piece, earrings, traditional nathni, rajasthani jhumki & bor, bangles, earcups, rings etc etc.

Q.3.Where are products outsourced at OZANOO?

We have a dedicated team of professional designers who do all the designing work for all available products with us. Our designers have vast experience & they are associated with this industry for ages. The experience and quality of work of our designer is one of the best in class & are comparable to none.

Q.4.How can i shop & place an order at OZANOO.COM??

To place an order at OZANOO.COM you have to first register with us by clicking on register link provided on upper left of page. In registration you have to fill you details of E-MAIL Id, First Name, Last Name, Mobile no. Address, Country, City, State, Postal Code & password. After filling these details you will be registered with us & you can choose any product of your choice & then click on "add to cart" button to add the product to you cart & then you can proceed to checkout & pay for your order by various payments methods available with us.

Q.5.Will i get any registration benefits?

On registration at OZANOO.COM you will be entitled to various offers provided by us running at different times.

Q.6.How can i make payment for my order at OZANOO?

You can pay through online payment through debit card,credit card, net banking & COD with us. We have integrated various payment gateway on our site to make online payment easier for you.

Q.7.Is it safe to make online payment at OZANOO?

We have reputed payment gateway like PAYUMONEY, RAZORPAY, Mobikwik Wallet integrated with us which ensure high success rate of transaction & provide secure payments. So it is always safe & easy to make online payment with OZANOO.

Q.8.What if my payment is failed & my bank account is debited for payment?

In case of failure of payment you can contact our customer care by writing us at care@ozanoo.com.

Alternately you can contact us at 09024516777. You can also What's App message at this no.

If your bank account is debited for payment and your order is not placed, then your order amount will be refunded by us with 7-10 working days within your bank account.

Q.9.How can i contact OZANOO.COM?

You can contact us at 09024516777 (9AM-10PM) Mon-Sat. You can message us at What's App at same no. Alternately you can write us care@ozanoo.com. You can Contact Us

Q.10.What is 15 days refund/exchange policy?

We offer free 15 day return/exchange on all defective/damaged products purchased with us. In this policy you can return the order to us within 15 days after the delivery of order placed with us.

You can return/exchange the order as per our policy here 15 day refund/exchange policy.

Q.12.What if the product delivered to me is defective/damaged or wrong product?

In case the product received is defective/damaged or a wrong order, then you can Contact Us and inform us about it within 15 days after delivery of order. A replacement or refund will be provided for your order & your order will be picked from your given address within 3-7 working days.

Q.13.How many days will it take for refund of my returned order?

We generate refund request for your returned order within 3-7 working days after receiving the product back in our warehouse & post that it depends on the your bank to reflect refund in your account.

Q.14.How is the delivery of my order done & what is the delivery time?

We have tie-up with BLUEDART, DTDC, GOJAVAS, FEDEX, ECOMM EXPRESS, INDIAN SPEED POST for shipment of orders from our store.So all your orders will be delivered by our delivery partners. Once your order is shipped by us, then it usually takes max.3-12 working days for your order to reach you.